A casino is like a fantasy world, with lavish colors and lights, clinking slot machines, the sound of people laughing around tables, and a smell of pure excitement. It’s a place that can make even the most jaded person feel something special. But casinos have a secret: They aren’t about luck or chance, they’re about money.
Every game a casino offers has a built in advantage for the house. This can be a small percentage, but it adds up over the millions of bets placed. As a result, it is very rare for a patron to win more than they lose. In addition, the house is guaranteed a certain amount of gross profit from each bet, regardless of their win or loss.
In order to ensure that these advantages are not abused, casinos employ a number of security measures. These include an eye in the sky (cameras that can be aimed at any table, window, or doorway), sophisticated security cameras, and the ability to track a particular patron’s movements throughout the casino. This is all done in an effort to prevent cheating, stealing, or other illegal activities that could damage the reputation of the casino.
While demographics can be helpful, marketers should focus on understanding their casino’s guests’ motivations, pain points, and interests. This will help them create campaigns that connect with these audiences. For example, e-sports are becoming increasingly popular and can be used to engage with millennial and Gen Z audiences. Casinos should consider creating e-sports sponsorship opportunities or developing virtual reality and augmented reality gaming to reach these audience segments.