The Importance of Casino Security and Customer Service

Casino is an entertainment facility offering a variety of gambling games. Slot machines, blackjack, craps, baccarat and roulette bring in billions of dollars for casinos every year. Casinos are designed to create an experience of luxury and excitement for their patrons. They feature elaborate hotels, fountains and replicas of famous pyramids and towers. Many offer restaurants and shopping malls as well.

Security is also an important part of casino operations. Because of the large amounts of money handled within a casino, both patrons and staff may be tempted to cheat or steal. To prevent this, most casinos use surveillance cameras to monitor the actions of gamblers and employees. Security personnel also observe gambling patterns in order to spot suspicious betting patterns and other indications of cheating. Some casinos even have catwalks in the ceiling that allow security personnel to look down, through one way glass, at the activities on the gaming floor.

Another aspect of casino security is customer service. Casinos strive to provide top-notch customer service in order to gain the loyalty of their patrons. They do this by offering large bonuses and rewards to new and existing players. These incentives are especially useful in attracting high rollers, who generally make up the majority of casino revenues.